Frequently Asked Questions
Everything you need to know about our silk robes and accessories.
What materials are KIM+ONO robes made from?
Our collections are primarily crafted from premium 100% silk or high-quality silk-botanical blends, featuring hand-painted designs and traditional heritage techniques.
How should I care for my silk robe?
To preserve the delicate nature of the silk, we recommend professional dry cleaning or hand washing in cold water with a mild silk detergent and laying flat to dry.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase for a full refund or exchange.
How do I choose the right size?
Our robes are designed with a relaxed, versatile fit. We provide a detailed size guide on each product page including length and width measurements to help you find your perfect match.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message during the checkout process, and we will ensure it is included with your beautifully packaged item.